System Recommendations and Requirements
System Recommendations and Requirements
- Most Windows or Mac desktop and laptop computer environments will work well for the free 40-hour RBT Training. We recommend you do not have any pop-up or ad preventing plugins installed on your browser. Additionally, we recommend Chrome, Firefox, or Safari browsers. Internet Explorer is not supported.
- Chromebooks: The Chrome operating system (different from a chrome browser) is not a recommended operating system for the course. Some areas of the learning management system require Java, and Chromebooks do not support the use of Java. If you use a Chromebook, please be sure you also have access to a Mac or Windows computer so you can fully participate in your course. Some lesson components will not work on a Chromebook.
- Online courses were designed for the desktop or laptop environment, mobile devices are not supported. Please do not use a tablet or mobile device, including an iPad or smartphone to use complete the course. These devices are not supported.
- Having multiple browser tabs open can result in data loss. When you are participating in the course, it is advised that you are interacting with the video content and not being distracted by external influences. Once you are finished with the lesson, do not leave your tab open, instead log off and sign back in when you are ready to pick up on your content.
- Please ensure you are only logged into your account on one device. Logging into your account on multiple devices while completing the training can result in data loss, freezing, and restarting.
- Download speeds of 20 Mbps or higher are recommended. Using mobile data or slower speeds are likely to result in data loss, freezing, and restarting.
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The video player in our courses loads a short video advertisement before the lesson begins. If an ad blocker or browser extension prevents that ad from loading, the video may appear to minimize to a small bar or fail to start. Because the ad and lesson are tied together in the player, blocking the ad can prevent the lesson video from loading.
Most users are able to resolve this by doing the following:
- Temporarily disable any ad blockers or privacy extensions (such as AdBlock, uBlock, Brave Shields, etc.)
- Refresh the page or restart the browser
- Try playing the video again
If you’re using a browser with built-in blocking (like Brave), you may need to disable Shields for the page.
If the issue continues after trying the steps above, please let us know:
• The browser you are using (Chrome, Safari, Firefox, etc.)
• Whether you are on desktop or mobile
• Any extensions or ad blockers you have enabled
Supported features:
- Fast-forwarding and rewinding are not a supported feature.
- Users are required to score 80% or above on quizzes prior to the system unlocking the next module.
Support:
